Refund policy
At Airdock, we take pride in creating premium products designed to last. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery, provided the product:
- Is unused and in as-new condition
- Is returned in its original packaging
- Includes all original accessories and components
- Has not been damaged, modified or misused
To request a return, please contact our Customer Support team at support@airdock.store with your order number and reason for the return.
Once your return has been approved, we'll provide instructions on where to send your item.
Unless the product is faulty or incorrectly supplied, customers are responsible for return shipping costs.
Once your return has been received and inspected, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method. Original shipping charges are non-refundable.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your Airdock product arrives damaged, defective or incorrect, please contact us within 7 days of receiving your order.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging
- A short video if applicable
We'll assess the issue and arrange a replacement, repair or refund where appropriate.
Warranty
Every Airdock product is backed by a 6-month (180 Days) limited warranty from the date of delivery.
Our warranty covers manufacturing defects in materials and workmanship under normal residential use.
If a manufacturing defect occurs during the warranty period, Airdock will, at its discretion:
- Repair the product
- Replace the defective component
- Replace the entire product
- Provide an appropriate refund where a repair or replacement is not possible
Warranty Coverage
This warranty covers defects relating to:
- Natural stone workmanship
- Manufacturing defects
- Structural integrity
- Integrated charging components supplied with the product
- USB-C charging cable supplied with the product
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage occurring after delivery
- Damage caused by accidental drops, impacts or misuse
- Damage caused by improper installation or handling
- Water or liquid damage
- Damage caused by modifications or unauthorised repairs
- Commercial or industrial use outside the product's intended purpose
- Natural variations in colour, veining and texture of the stone, which are an inherent characteristic of natural materials
As every piece is crafted from natural stone, slight variations in colour, pattern and veining are expected and are not considered defects.
Warranty Claims
To submit a warranty claim, please email support@airdock.store with:
- Your order number
- A description of the issue
- Photos of the product
- A short video if requested
Our team will assess your claim and advise the next steps.
Where a warranty claim is approved, Airdock will cover the cost of replacement parts or replacement products, including reasonable shipping costs where applicable.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
Airdock Customer Support
One recommendation
Because Airdock is positioned as a premium brand, I would extend the warranty from 6 months to 12 months (or even 24 months if your manufacturing quality supports it). A longer warranty is a strong trust signal for customers, particularly for a premium product made from stone and quality charging components. The cost is often modest if your defect rate is low, but it can meaningfully improve customer confidence and conversion.
change to 6 month 180 day warranty
Certainly. Here's the revised Warranty section with a 6-month (180-day) warranty while keeping the premium tone.
Warranty
Every Airdock product is backed by a 6-month (180-day) limited warranty from the date of delivery.
Our warranty covers manufacturing defects in materials and workmanship under normal residential use.
If a manufacturing defect occurs during the warranty period, Airdock will, at its discretion:
- Repair the product
- Replace the defective component
- Replace the entire product
- Provide an appropriate refund where a repair or replacement is not possible
Warranty Coverage
This warranty covers defects relating to:
- Natural stone workmanship
- Manufacturing defects
- Structural integrity
- The removable wireless charging unit supplied with the product
- The USB-C charging cable supplied with the product
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage occurring after delivery
- Damage caused by accidental drops, impacts or misuse
- Damage caused by improper installation or handling
- Water or liquid damage
- Damage caused by modifications or unauthorised repairs
- Commercial or industrial use outside the product's intended purpose
- Natural variations in the colour, veining and texture of the stone, which are inherent characteristics of natural materials
As each Airdock product is crafted from natural stone, slight variations in colour, pattern and veining are expected and are not considered defects.
Warranty Claims
To make a warranty claim, please contact our Customer Support team at support@airdock.store with:
- Your order number
- A description of the issue
- Clear photographs of the product
- A short video, if requested, to help us assess the issue
Our team will review your claim and advise the next steps.
Where a warranty claim is approved, Airdock will repair or replace the product or component at no additional cost, including reasonable shipping costs where applicable.
Safety Warning for Batteries:
If there is any evidence of moisture, including water stains, disconnect the battery from your Airdock TM immediately.
Do not charge or use it!
Keep the battery in a dry and fire resistant place to avoid potential fire risk (such as a sealed bucket outdoors).
Do not keep a potentially water damaged battery indoors.
Do not ship a potentially water damaged battery for service.
Moisture inside a battery pack can cause corrosion and short circuits in electronics such as the Airdock TM